topic Re: International calls not working in Get Support

International calls not working

HMBF — Tue, 13 Jan 2026 09:07:19 GMT

Hello, my incoming international calls are going straight to voicemail. Please check and enable VoLTE and proper call routing on my line.

Re: International calls not working

BKNS27 — Tue, 13 Jan 2026 09:24:13 GMT

@HMBF

What is the make and model of your phone? You will need to check yourself and enter the IMEI of your phone to see if it is VoLTE compatible.

https://www.publicmobile.ca/en/get-help/articles/volte

If it is compatible, calls should go through when it is set on LTE. If it still not connecting, check to see if you blocked contact on your phone. Contact a CS_Agent to investigate your issue if it still goes to VM. Click on the Chat icon and type in “Submit a Ticket” then Contact.

Re: International calls not working

computergeek541 — Tue, 13 Jan 2026 09:30:30 GMT

@BKNS27 wrote:
@HMBF
What is the make and model of your phone? You will need to check yourself and enter the IMEI of your phone to see if it is VoLTE compatible.
https://www.publicmobile.ca/en/get-help/articles/volte
If it is compatible, calls should go through when it is set on LTE. If it still not connecting, check to see if you blocked contact on your phone. Contact a CS_Agent to investigate your issue if it still goes to VM. Click on the Chat icon and type in “Submit a Ticket” then Contact.

It's true that a device supporting VoLTE or not can influence the reliability of phone calls. However, not having VoLTE wouldn't make it so that only incoming international calls are an issue.

Re: International calls not working

Shayne8 — Tue, 13 Jan 2026 10:09:56 GMT

✅ 1. Confirm Public Mobile Supports VoLTE on Your Phone

Public Mobile uses the same network as Telus. VoLTE is required for some call routing to work correctly, especially with 4G/LTE.

Check phone compatibility:

iPhones: iPhone 6 and newer generally support VoLTE
Android: Most newer phones support VoLTE but settings differ by manufacturer

✅ 2. Turn On VoLTE on Your Phone

On iPhone

Settings → Cellular
Tap Cellular Data Options
Turn on Enable LTE
Choose Voice & Data

On Android (varies by model)

Settings → Network & Internet (or Connections)
Mobile Network
Toggle VoLTE / Enhanced 4G LTE Mode
If there’s a Wi-Fi Calling option, enable it too

✅ 3. Check Your Public Mobile Plan & SIM

VoLTE must be supported on your current plan
Older SIM cards may not support VoLTE — consider a VoLTE-ready SIM
You may need a new SIM if yours is older than ~3–4 years

Ask Public Mobile support if your SIM is VoLTE-capable.

✅ 4. Check Call Forwarding / Do Not Disturb

International incoming calls going to voicemail can happen if call forwarding or DND is active.

Check on iPhone

Settings → Phone
Call Forwarding → OFF
Silence Unknown Callers → OFF (temporarily)

Check on Android

Phone App → Settings
Supplementary Services
Disable Call Forwarding / DND

✅ 5. Test With Another SIM or Phone

To isolate:

Put your SIM in another phone
Or test another Public Mobile SIM in your phone

If calls still go to voicemail, it’s likely an account or network setting.