topic Re: Poor signal in Get Support

Poor signal

NeilonPublic — Mon, 12 Jan 2026 19:29:37 GMT

I have been on Public Mobile for more than 2 years. In that time, I have a signal strength of 115-125 dBm at my home, typically about 120. Often the phone doesn't ring but I will be notified of a missed call. I had hoped it would improve so I have stayed. I get great coverage elsewhere but at home I must use my landline most of the time.

Any suggestions? Should I just bail and switch to another carrier? Is there a way to report to Public? Any chance of an improvement in the near future?

Re: Poor signal

slusagm — Mon, 12 Jan 2026 19:32:42 GMT

which network signal are you testing? 3G, 4G or 5G?

and what phone are you using? and which province you are in?

PM has started decommissioning 3G in Manitoba and that would affected voice calls that rely on it. Even outside of Manitoba where 3G is still there, we were told that they are slowing moving some 3G sites for 5G. What it means is that you need a phone that has VoLTE as well as on PM's VoLTE whitelist to use VoLTE in the absence of 3G network for voice calls

So, it is better to check if your phone is on the VoLTE whitelist using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

if it shows your phone is not VoLTE approved on PM network, you should get another phone that is on the list to avoid more voice call issues

And if you need to report your issue with PM, please submit a ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Poor signal

jenn81900 — Tue, 13 Jan 2026 06:38:00 GMT

<p>Poor signal strength at home is a common issue with some carriers. A signal of around 120 dBm is considered very weak, which explains missed calls and unreliable reception. Using a signal booster or a carrier that offers better home coverage can make a significant difference. Reporting the issue to the provider can sometimes lead to local network improvements.</p>