topic Re: No service in Get Support

No service

MamaSue — Mon, 12 Jan 2026 22:43:54 GMT

I have had no service at all since 9am today (January 12). What’s going on??

Re: No service

MartinSinclair1 — Mon, 12 Jan 2026 22:51:59 GMT

me too. Poor service😫

Re: No service

hairbag1 — Mon, 12 Jan 2026 23:03:06 GMT

@MamaSue wrote:
I have had no service at all since 9am today (January 12). What’s going on??

So let's start with what area are you in ? Could be a local network outage happening in your vicinity.

Re: No service

BKNS27 — Mon, 12 Jan 2026 23:10:12 GMT

@MamaSue

Check outage map:

https://istheservicedowncanada.com/status/telus/map

If no outage, login to your account and check to see if it is not suspended and contact a CS_Agent to investigate by clicking on the Chat icon and type in “Submit a Ticket” then Contact.

Re: No service

PMistrash — Tue, 13 Jan 2026 02:18:39 GMT

I can’t go that. Sends me to a broken link