topic Re: 2 factor authentication in Get Support

2 factor authentication

Dus_t — Mon, 12 Jan 2026 21:04:25 GMT

I don't have access to my phone number it's on my brokeb phone and it keeps sending codes to my number to change my sim

Re: 2 factor authentication

hTideGnow — Mon, 12 Jan 2026 21:10:38 GMT

you can ask the code to send to your email or voicemail

click Didn't receive code and the Resend code and choose Send email or voicemail. If you choose to send voiemail, just get it by using another phone to call yourself and click * when you hear the greeting and then enter voicemail pin

if still cannot get the code, ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 2 factor authentication

Sansan — Mon, 12 Jan 2026 21:14:41 GMT

You should have the option to resend the code to your email. Click Didn't receive code and send it again to your email.

If that is still not working, message customer service for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437