topic Re: Can’t log in in Get Support

Can’t log in

Alex123455 — Sun, 23 Nov 2025 16:58:03 GMT

I can’t log in. Every time the authentication code gets send to a different phone number. That’s the original phone number assigned by public. I since ported my old number from another carrier

Re: Can’t log in

Socrates8567 — Sun, 23 Nov 2025 17:06:54 GMT

Hello.

Can you click on didn't get the code and see if there is an email option? If no email option there, you must reach out to pm csa by direct message. Here is the link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t log in

Alex123455 — Mon, 12 Jan 2026 21:09:34 GMT

This is not working !!!!!!! It doesn’t give me didn’t get the code option. I haven’t beenn able to log in since March 2025

Re: Can’t log in

hTideGnow — Mon, 12 Jan 2026 21:11:08 GMT

@Alex123455 wrote:
This is not working !!!!!!! It doesn’t give me didn’t get the code option. I haven’t beenn able to log in since March 2025

hi @Alex123455

then you will have to ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t log in

Alex123455 — Mon, 12 Jan 2026 21:13:11 GMT

I submitted multiple tickets. They never replied or they gave me a generic response like delete and download the app again. They don’t seem to get the problem. I have NO idea what number they’re sending the code too. It’s not my number. And I don’t have the option to send to email. It just doesn’t show

Re: I cant login to my public mobile account

Alex123455 — Mon, 12 Jan 2026 21:15:04 GMT

I waited 20 minutes for the chat. Someone replied saying they can only help with “generic” questions. Asked me to submit a ticket. After advising I submitted multiple tickets, they proceeded to tell me to submit yet another ticket. Unbelievable.

Re: I cant login to my public mobile account

hTideGnow — Mon, 12 Jan 2026 21:18:49 GMT

sorry, we are just customers here. For your login issue, you need to work with agent to get it resolved.

Message it again and ask for escalation