topic Re: Porting fail. in Get Support

Porting fail.

achong604 — Tue, 04 Jan 2022 23:16:56 GMT

Need help. Porting old number was successful temporarily. Now I'm stuck with a new number that I do not want and my old number is now not in service. I was only aware of this when one of my family members told me that they couldn't call me.

Re: Porting fail.

Kaiyo — Sat, 12 Nov 2016 21:59:50 GMT

When did you ported? It may not have fully ported over yet.

Re: Porting fail.

achong604 — Sat, 12 Nov 2016 22:05:18 GMT

I activated and ported 4 days ago. Yea maybe the process is not complete but I was certain it worked. I will wait until Monday.

Re: Porting fail.

Kaiyo — Sat, 12 Nov 2016 22:15:59 GMT

If it's been 4 days you should pm a mod. Give the necessary details in the first message to speed things up a bit.

Re: Porting fail.

achong604 — Sat, 12 Nov 2016 22:16:46 GMT

How do I pm a mod?

Re: Porting fail.

Kaiyo — Sat, 12 Nov 2016 22:22:38 GMT

On the main community page beside your user name on the right you see an envelope icon click on that, then click on compose new message or click here: http://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose

Information for the details you should include
http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

contact one of the Mods
Saray_O
Mary_M

Shazia_K

Caroline_D

It will take a while for them to respond back as there are many people contacting them about issues. Have a bit of patience.

Re: Porting fail.

achong604 — Sat, 12 Nov 2016 22:23:36 GMT

Thanks. I just PM'd Mary