topic Cancel Account in Get Support

Cancel Account

Marjm — Mon, 12 Jan 2026 20:24:27 GMT

I need to cancel an account for a phone but the phone number and email associated to that account are no longer valid

slusagm — Mon, 12 Jan 2026 20:01:27 GMT

ask PM to help to close the account.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hTideGnow — Mon, 12 Jan 2026 20:02:07 GMT

hi @

you really don't need the phone number to port out? If you need the phone number to transfer, you cannot close the acocunt

But if you don't need the number, you will have to ask PM support agent to help to cancel the service. You can simply ask them to remove the credit card. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage