topic Re: Auto renew in Get Support

Auto renew

Perry4 — Mon, 12 Jan 2026 18:38:41 GMT

My account auto renewed on january 8th. However, I did not expect this payment for the month as I had the auto renew feature turnrd off. Please refund my account for the month. Thank you.

Re: Auto renew

slusagm — Mon, 12 Jan 2026 18:41:32 GMT

PM is prepaid and has no refund policy

when you activate a new line, there is a check box you have to agree to enable the autopay, and you have to check it or the activation won't complete. So, you did it yourself and you just not aware

if you don't want autopay anymore, login My Account -> Payment -> Manage Subscription and disable Subscribed there

Re: Auto renew

computergeek541 — Mon, 12 Jan 2026 19:09:04 GMT

@slusagm wrote:
PM is prepaid and has no refund policy
when you activate a new line, there is a check box you have to agree to enable the autopay, and you have to check it or the activation won't complete. So, you did it yourself and you just not aware
if you don't want autopay anymore, login My Account -> Payment -> Manage Subscription and disable Subscribed there

The customer has stated that autopay has already been turned off.

Re: Auto renew

computergeek541 — Mon, 12 Jan 2026 19:10:25 GMT

@Perry4 wrote:
My account auto renewed on january 8th. However, I did not expect this payment for the month as I had the auto renew feature turnrd off. Please refund my account for the month. Thank you.

I have escalated this and a Public Mobile customer support agent will contact you shortly.

Re: Auto renew

slusagm — Mon, 12 Jan 2026 19:11:30 GMT

@computergeek541 wrote:
@slusagm wrote:
PM is prepaid and has no refund policy
when you activate a new line, there is a check box you have to agree to enable the autopay, and you have to check it or the activation won't complete. So, you did it yourself and you just not aware
if you don't want autopay anymore, login My Account -> Payment -> Manage Subscription and disable Subscribed there
The customer has stated that autopay has already been turned off.

thanks @computergeek541

@Perry4 if that is the case, still login and confirm. If it is there, try to check with PM, but it could be hard if you don't keep a screenshot with date to show

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Auto renew

CSA_PM — Mon, 12 Jan 2026 19:15:54 GMT

Hello @ Perry4,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage