topic Making a payment in Get Support

Making a payment

murara — Mon, 12 Jan 2026 15:32:58 GMT

Hi there, I am trying to make a payment using a credit card ( set up in my account) but I am not able to proceed because I don’t remember my PIN. How do I proceed?

Re: Making a payment

hTideGnow — Mon, 12 Jan 2026 15:35:39 GMT

hi @murara

can you login My Account? use this link to make payment
https://myaccount.publicmobile.ca/en/account/payment/funds/card

and you can update pin here
https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Making a payment

Handy1 — Mon, 12 Jan 2026 15:37:17 GMT

@murara you can use this link to set up or change your PIN on account .

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

alternatively you can go to shoppers drug mart buy payment voucher and log the funds *611 to resume service right away also and no PIN needed