topic Re: need a reset in Get Support

need a reset

Healthynut — Mon, 12 Jan 2026 02:08:08 GMT

My umidigi phone wont get data since I had to do a factory reset, this has happened before and it worked after it was reset on the public mobile side. same when i first bought it.

Re: need a reset

hairbag1 — Mon, 12 Jan 2026 01:38:54 GMT

@Healthynut

to engage with Customer Support, click the orange bubble on lower right side of the page to start the process.

Re: need a reset

Healthynut — Mon, 12 Jan 2026 01:39:36 GMT

Thank you

Re: need a reset

softech — Mon, 12 Jan 2026 01:55:33 GMT

@Healthynut

you can make an APN change yourself and it will work without PM agent resetting it

Compare the APN settings below, try to update it and save:

APN: SP.MB.COM
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)