topic Verification codes in Get Support

Verification codes

jose2006 — Mon, 12 Jan 2026 02:13:57 GMT

i sold my phone and I need to cancel my subscription but i don’t have access to the phone number they are sending me the verification codes help

Re: Verification codes

softech — Sun, 11 Jan 2026 23:14:26 GMT

@jose2006

Try getting the code via email

on the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

if still unable to get the code, reach out to PM CS agent for further assistance

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Verification codes

BKNS27 — Sun, 11 Jan 2026 23:46:32 GMT

@jose2006

Why don’t you transfer your account to the new phone by moving the old SIM to the new phone? Or if it is a phone with eSIM, just download the PM app on the new phone and purchase a new eSIM for free.