topic Re: Customer support agent in Get Support

Re: Customer support agent

Vernonski — Sun, 11 Jan 2026 18:25:27 GMT

Hi...I need help for a family member whose six digit code gets sent to a different phone number

slusagm — Sun, 11 Jan 2026 18:33:17 GMT

On the code screen, click Didn't receive code or Resend code and choose Send email

If you cannot get the code still, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

BKNS27 — Sun, 11 Jan 2026 18:34:04 GMT

Click on Resend Code/Didn’t Receive Code and have the 2FA code sent to your family member registered email address.