topic Re: Esim showing wrong number in Get Support

Esim showing wrong number

MyronB — Sun, 11 Jan 2026 09:36:08 GMT

I recently started a PM service with an esim while keeping my Fido service with a physical sim. A week later I successfully ported my Fido number over to PM. Calls and texts work correctly however my esim still shows the original temporary PM number. My phone contact info shows that temporary number as well. Can that be changed?

Using a Samsung S23.

Re: Esim showing wrong number

softech — Sun, 11 Jan 2026 02:46:20 GMT

@MyronB

if everything works, it does not really matter

but you can click Reset Network Settings on the phone after a device reboot and check

if same, you can also use PM app to buy a new eSIM and they will fix the issue

Re: Esim showing wrong number

slusagm — Sun, 11 Jan 2026 02:49:40 GMT

did you try Reset network settings? you should do it once after the phone number is ported.

Re: Esim showing wrong number

Londonguy — Sun, 11 Jan 2026 03:01:28 GMT

I signed up a couple weeks ago and the same thing happened to me. I sent them a message and they did something on their end and it was corrected

Re: Esim showing wrong number

MyronB — Sun, 11 Jan 2026 03:10:52 GMT

Thanks. Network reset didn't change anything. Will consider the esim change.