topic Re: Horrible Customer Service in Get Support

Horrible Customer Service

CJLOnHere — Sat, 10 Jan 2026 03:27:02 GMT

Has anyone had any luck getting a manager to call them back regarding a terrible customer service issue? I've submitted 4 tickets now and have not heard back at all.

Re: Horrible Customer Service

slusagm — Sat, 10 Jan 2026 03:28:10 GMT

we are just customers here. But we saw some replied back and said their issue was escalated and resolved. reply again and push for escalation. But it is weekend, earliest reply from them would be Monday

Re: Horrible Customer Service

computergeek541 — Sat, 10 Jan 2026 03:28:14 GMT

@CJLOnHere wrote:
Has anyone had any luck getting a manager to call them back regarding a terrible customer service issue? I've submitted 4 tickets now and have not heard back at all.

Public Mobile does not call customers. As for tickets, was the chatbot used to open them? Also, it's quite possible that opening a new ticket cancelled out the previous requests.

Re: Horrible Customer Service

CJLOnHere — Sat, 10 Jan 2026 22:50:45 GMT

Yes, but all I'm getting is the same rep talking in circles and one other one saying 'its not so bad,' which is part of the problem.