topic Re: Help with new activation in Get Support

Re: Help with new activation

Gatorwelding — Sat, 10 Jan 2026 02:42:06 GMT

Literally none of you customer service agents are helpful at all. You all say the same thing despite this apparently being a common issue- yet theres no solutions. Then you say to message a CS agent. YOU ARE A CS AGENT

Re: Help with new activation

slusagm — Sat, 10 Jan 2026 03:30:04 GMT

@Gatorwelding wrote:
Literally none of you customer service agents are helpful at all. You all say the same thing despite this apparently being a common issue- yet theres no solutions. Then you say to message a CS agent. YOU ARE A CS AGENT

who asked you to message CS agent? if you got suggestion from this forum, then those are just customers like you. We are not CS agent

so, you have a problem with activation? tell us more what was wrong , maybe we, customers, can advise what to do next

Re: Help with new activation

hairbag1 — Sat, 10 Jan 2026 03:59:23 GMT

@Gatorwelding

we aren't Customer service agents. We're just customer like you. We hang here in the Community Forum waiting for people who might have service problems with the Public Mobile service. Usually we can help, long before the Customer service agent reads your message. Please let us know what the nature of your concern is...you have nothing to lose...give us a chance to help. How far in to the Activation process did you get ? Did you use the mobile app to complete activation ?

Re: Help with new activation

Cole16 — Sat, 10 Jan 2026 05:49:06 GMT

Looking for help with sim reprovisioning. Updated my data and now nothing is working

Re: Help with new activation

BKNS27 — Sat, 10 Jan 2026 09:02:43 GMT

@Cole16

Try resetting the Network setting on your phone and reboot your phone.

Re: Help with new activation

hairbag1 — Sat, 10 Jan 2026 17:07:01 GMT

@Gatorwelding

ok so what have you done so far ? Were you successful in creating your new Public Mobile account ? Did you select a plan and pay yet ? Did you take a new number or attempt to port your old number in to your new account ?

Re: Help with new activation

Gatorwelding — Sat, 10 Jan 2026 17:45:56 GMT

I was referring to those with “cs agent” as a username who were commenting here

I spent all day screwing around trying different things. Eventually I got through by using my old postal code and my other card. The most aggravating thing is it doesn’t indicate what the specific issue could be. There must have been some issue with trying my main card so many times. When I used my old postal code it finally worked but then another error. Even though I tried the other one a bunch too, it ended up working past this second step. There wasn’t any hints to what the actual problem could be. Today when I checked my inbox again, a cs agent said that could be the issue. So why isn’t that posted anywhere? Why didn’t my address update despite being changed in my online banking? Since when is your address linked to your credit card? How are you to know that? How do I know that my cards been locked out for whatever reason? How many attempts causes that? How long are you supposed to wait till you try again? Etc

like of course of going to try different things over and over to try and figure out what works, what else are you gonna do? Meanwhile that caused yet another problem but it’s not like it said “too many attempts”

Re: Help with new activation

slusagm — Sat, 10 Jan 2026 18:26:14 GMT

@Gatorwelding Then you should tag @CS_Agent or @CSA_PM so they know you are taking the to them

But truth is this has an online only support model , if it is account related, you need to message them and CS agent can validate it is the account owner they are talking to. For you safety, you don't want to post all your personal info here so people can heck your account or pretend to be you to access your account