topic Re: Plan does not work in Mexico in Get Support

Plan does not work in Mexico

Deb8322 — Sat, 10 Jan 2026 15:25:34 GMT

I have the Canada, US, Mexico plan. This is the second year. Last year it worked. This year we are in Mexico and it does not work. Have restarted my phone, airplane mode is off. No Luck. Any suggestions?

Re: Plan does not work in Mexico

softech — Sat, 10 Jan 2026 15:33:34 GMT

@Deb8322

Try manually connect to these networks, try each one:

ALTAN, AT&T, AT&T Nextel, Telcel, Telefonica

Also, you might want to change the network mode to 4G or LTE instead of Automatic

Re: Plan does not work in Mexico

SKSuh — Sat, 10 Jan 2026 15:41:04 GMT

Hopefully you have also enabled Roaming on your device

Re: Plan does not work in Mexico

computergeek541 — Sat, 10 Jan 2026 17:11:38 GMT