topic Re: Can text but no call ability. in Get Support

Can text but no call ability.

AJPrice — Sat, 10 Jan 2026 14:40:56 GMT

I can text but no calling abilities, in or out. Cannot submit a ticket. I tried all the solutions sim out wait, back in. Airplane mode. Still not working. Can anyone help? Getting nowhere with customer service. Very frustrating Thanks in advance

Re: Can text but no call ability.

BKNS27 — Sat, 10 Jan 2026 14:49:09 GMT

@AJPrice

What is the make and model of your phone? Your phone will need VoLTE so check the IMEI if your phone.

https://www.publicmobile.ca/en/get-help/articles/volte

If your phone is compatible then contact a CS_Agent for help by clicking on the Chat icon and type in “Submit a Ticket” then Contact.

Re: Can text but no call ability.

Handy1 — Sat, 10 Jan 2026 14:58:22 GMT

@AJPrice If chat bot is not working for you , you can also sent private message to support for assistance

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage