topic Re: Customer support agent in Get Support

Customer support agent

Cole16 — Sat, 10 Jan 2026 05:44:55 GMT

SIM reprovisioning required

Re: Customer support agent

BKNS27 — Sat, 10 Jan 2026 09:05:21 GMT

Contact a CS_Agent by pm them directly for provisional issue with your SIM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But first reset the Network setting on your phone and reboot the phone to see if that takes care your data issue not working.

Re: Customer support agent

computergeek541 — Sat, 10 Jan 2026 13:18:23 GMT

@BKNS27 wrote:
@Cole16
Contact a CS_Agent by pm them directly for provisional issue with your SIM.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
But first reset the Network setting on your phone and reboot the phone to see if that takes care your data issue not working.

Customers need to be using the chatbot to open tickets. I do realize there are cases in which that can't be done becasue of an inability to log into the account, but I see no indication of that in this case. Customers who use the private messaging method above will automatically receive slower service/long response time.