topic Re: Payments in Get Support

Payments

Karengayle — Fri, 09 Jan 2026 22:53:34 GMT

Payment: I tried many many times to pay my account. Payment is NOT going through...

My card has NOT changed

My account has funds!

WHY is this NOT going through?

PLEASE fixx this!

Re: Payments

hairbag1 — Fri, 09 Jan 2026 23:05:50 GMT

@Karengayle
click on that orange chat bubble on lower right side of the page to start processs of Customer Support.

Re: Payments

BKNS27 — Fri, 09 Jan 2026 23:19:16 GMT

@Karengayle

Dial 611 or call 1-855-4PUBLIC from another phone and make a manual payment with the CC on file.

If that failed, you will need to purchase vouchers and call those numbers.

https://www.publicmobile.ca/en/payment-voucher?_gl=1*y91rza*_gcl_aw*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_dc*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_au*MTg1MjI1MDM2NC4xNzU3MDg5Mjc2LjE2MTE2NDgzOTIuMTc1Nzg1NjI0Ni4xNzU3ODU2Mjky*_ga*MjEyOTgyODY5OS4xNzQ5MjY0Mzg0*_ga_5Q4XYYJ879*czE3NjExMjE5NDgkbzc5MyRnMSR0MTc2MTEyMjQwOSRqNDUkbDAkaDA.

Re: Payments

Karengayle — Fri, 09 Jan 2026 23:19:37 GMT

Please solve my apayment processing issiue... or I will switch!

Re: Payments

hTideGnow — Fri, 09 Jan 2026 23:19:47 GMT

@Karengayle

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Payments

BKNS27 — Fri, 09 Jan 2026 23:22:09 GMT

@Karengayle

We are just members like yourself to help troubleshoot. No PM staff on this public community.