Payment

ISlasPabl — Fri, 09 Jan 2026 20:27:34 GMT

Hello,

I need to suspend my account for 90 days, I accessed today to my account to do this, but the payment was done today, I am away and will not use the service this month, and I was wondering if you would consider making a refund for this months payment that was done just today. I would really appreciate this, as I'm on a tight budget.

Thank you so much !!

Pablo

Re: Payment

BKNS27 — Fri, 09 Jan 2026 21:15:53 GMT

@ISlasPabl

PM is a self serve service and you are responsible to disable Subscribe (AutoPay) to pause your account.

Also, there are no refunds on prepaid service but it is up to a CS_Agent to make call for credit to your account but I doubt if they will.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Also, i wouldn’t wait until the 90th day to restart your monthly payment. Do it on the 88th day encase there are any issues.

topic Re: Payment in Get Support

Payment

Re: Payment