topic Re: Why Rewards linked? in Get Support

Why Rewards linked?

BCeddie — Fri, 09 Jan 2026 20:31:18 GMT

My wife and I have separate Public Mobile (PM) accounts/numbers. Until recently I am pretty sure we also had separate PM Rewards accounts. However, today I went into my rewards account and checked my rewards balance. I then logged out and went into my wife's PM account, checked her balance and then clicked on My Rewards. But I was then presented with my, My Rewards account not her',s!!!

Last month I am pretty sure I saw separate Rewards accounts/balances?

Re: Why Rewards linked?

Sansan — Fri, 09 Jan 2026 20:51:11 GMT

Yes, all accounts are separate.

Always clear cache or a different web browser when viewing different accounts to prevent cache issues.

If at all possible, even better to use different devices for each accounts to prevent this.

Re: Why Rewards linked?

BKNS27 — Fri, 09 Jan 2026 21:09:38 GMT

@BCeddie

Did you use the PM app on each of your phone?

The app will have the latest reward points so it won’t be mixed up with each account.

Re: Why Rewards linked?

Frank52 — Fri, 09 Jan 2026 22:17:09 GMT

If you attempt to view the rewards page in an incognito web browser, that should allow you to view the different account information correctly.