topic Cannot make/ receive phone calls in Get Support

Cannot make/ receive phone calls

Glackmeyer — Fri, 09 Jan 2026 05:08:28 GMT

Hello, I change from kodoo to PM this Sunday. I could phone my voicemail on Sunday no problem, I even set it up.

Today(Thursday) I wanted to make a phone call but it was impossible. I can't receive any call either or call my voice mail. Texting works fine.

I restarted my phone, took out the SIM card and put it back in, tried airplane mode...

I'm a bit at a loss as to why I can text but not make a call.

Re: Cannot make/ receive phone calls

slusagm — Fri, 09 Jan 2026 04:19:42 GMT

What phone do you have?

not sure if it is a volte issue. check if your phone can use VoLTE on PM network:

https://www.publicmobile.ca/en/get-help/articles/volte

if it shows your phone cannot access PM's VoLTE, check if you can try your sim card on another phone

Re: Cannot make/ receive phone calls

Glackmeyer — Fri, 09 Jan 2026 17:59:26 GMT

I can make phone calls this morning, I wonder if it was just a port problem.

I have a LG velvet. I didn't know prior to changing cell phone provider that PM had phones that were not compatible with volte. My friend has the same phone as me and had never had problems with it while being with PM