topic Re: App does not open in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/App-does-not-open/m-p/1398112#M955435 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/635025">@Andrea_61</a>&nbsp;, try uninstalling and reinstalling the app.&nbsp;&nbsp;</P> Fri, 09 Jan 2026 01:30:55 GMT will13am 2026-01-09T01:30:55Z App does not open https://productioncommunity.publicmobile.ca/t5/Get-Support/App-does-not-open/m-p/1398111#M955434 <P>When I click on the home screen to open the app, all I get is a black screen. Why won’t the app open? Nor does it open from the App Store (iPhone).</P> Fri, 09 Jan 2026 01:26:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/App-does-not-open/m-p/1398111#M955434 Andrea_61 2026-01-09T01:26:21Z Re: App does not open https://productioncommunity.publicmobile.ca/t5/Get-Support/App-does-not-open/m-p/1398112#M955435 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/635025">@Andrea_61</a>&nbsp;, try uninstalling and reinstalling the app.&nbsp;&nbsp;</P> Fri, 09 Jan 2026 01:30:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/App-does-not-open/m-p/1398112#M955435 will13am 2026-01-09T01:30:55Z Re: App does not open https://productioncommunity.publicmobile.ca/t5/Get-Support/App-does-not-open/m-p/1398118#M955439 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/635025">@Andrea_61</a>&nbsp;</P><P>You will need the latest iOS 26.2 on your iPhone.</P><P>If your iPhone on iOS 16.7.12 then your iPhone is older than iPhone 11 and will not update to iOS 26.2.</P><P>What iPhone do you have?</P> Fri, 09 Jan 2026 02:18:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/App-does-not-open/m-p/1398118#M955439 BKNS27 2026-01-09T02:18:44Z