topic Re: Phone Activation in Get Support

Phone Activation

b_nichol — Thu, 08 Jan 2026 22:16:20 GMT

New phone, new SIM; when does the SIM get inserted into phone after I was forced to select a new number?

Re: Phone Activation

BKNS27 — Thu, 08 Jan 2026 22:21:19 GMT

You will need to download the PM app on your phone then login to your account and change the SIM number on your account to keep the same number in the Account section on the app.

You can also change your number if you wish.

Re: Phone Activation

slusagm — Thu, 08 Jan 2026 22:19:41 GMT

new sim? why don't you use your old sim? you can move your old sim card over

if you lost your sim card and you need this new sim card, you need to login My Account and go to Profile to update sim card.

if you are unable to login My Account, you will have to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone Activation

b_nichol — Thu, 08 Jan 2026 22:46:09 GMT

Close: swapped out SIM from ancient and failing J3, but now it wants to switch account to Telus for the new phone