topic Re: Number transfer in Get Support

Number transfer

vivoger — Thu, 08 Jan 2026 18:08:08 GMT

Yesterday,I received an SMS from my previous provider to cancel and I confirmed yes yet when I contacted them today they said I was still connected to their service and that my number had not been transferred.

Re: Number transfer

slusagm — Thu, 08 Jan 2026 18:12:17 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Number transfer

hTideGnow — Thu, 08 Jan 2026 18:13:41 GMT

Hi @vivoger

did you reply Yes within 90 minutes? The timing is importing. You might need to ask PM porting team to resend the porting request and you need to approve one more time with your previous provider

I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

vivoger — Thu, 08 Jan 2026 18:43:36 GMT

I did receive the message from Rogers and I did reply right away.

Re: Number transfer

vivoger — Thu, 08 Jan 2026 18:45:15 GMT

I do not see the telephone number

Re: Number transfer

slusagm — Thu, 08 Jan 2026 19:03:31 GMT

@vivoger wrote:
I do not see the telephone number

@vivoger

check the message here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage