topic garble noise in Get Support

garble noise

hvac — Thu, 08 Jan 2026 13:18:19 GMT

Hello, I have a new phone and it did it with the old one. I can hear people of, but they keep hearing me cut in and out

Re: garble noise

slusagm — Thu, 08 Jan 2026 13:28:44 GMT

what phone do you have?

first check if your phone is compatible with the network and if it can use VoLTE here:
https://www.publicmobile.ca/en/get-help/articles/volte

next, Reboot phone and Reset network settings on the phone. Check if it helps

if you need PM to reprovision your account to solve the problem, please open a ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: garble noise

hairbag1 — Thu, 08 Jan 2026 14:28:39 GMT

@hvac

does this happen wherever you are or just in one specific location ? Where in Canada are you located ?

Re: garble noise

LizzieDee — Thu, 08 Jan 2026 14:38:50 GMT

I got a Motorola in August and have the same problem. Never had an issue with the Samsung. Retailer said it was the provider wanting everyone to upgrade their plans and nothing to do with the phone. Since I stopped using the speaker haven't had the issue so seems to be the phone

Re: garble noise

slusagm — Thu, 08 Jan 2026 16:14:45 GMT

@LizzieDee what exact models are the Moto and Samsung?? Did you use the link above to check if the phone can use VoLTE here?

garble noise

hvac — Thu, 08 Jan 2026 15:37:54 GMT

complaint. I hear them well, but they cant hear me sometimes. They say it comes in garbled. I purchased a new. Same issue with old and new

Re: garble noise

slusagm — Thu, 08 Jan 2026 15:41:40 GMT

@hvac

did you check what I suggested above?

Re: garble noise

hairbag1 — Thu, 08 Jan 2026 15:42:27 GMT

@hvac

what brand and model cellphone are you using ?

Re: garble noise

LizzieDee — Thu, 08 Jan 2026 20:04:36 GMT

A Motorola g 2024 play , will check the link and see. Thanks.

Re: garble noise

LizzieDee — Thu, 08 Jan 2026 20:12:20 GMT

The Motorola is compatible, so would that mean there is a fault with the phone rather than the provider?