topic Re: Trouble seeing account in Get Support

Can't Log In

ECL121 — Thu, 08 Jan 2026 10:46:14 GMT

Hello,

I am trying change the card my payments are on. The website says it's down for maintenance:
From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back and visit us again after the upgrade is complete.
Is this a mistake?

Re: Can't Log In

Sansan — Thu, 08 Jan 2026 06:09:01 GMT

The date is obviously past, but the website mostly updates at night. So, as it says, come back tomorrow. It should be up and operational again by 6am est.

Trouble seeing account

Lena5 — Thu, 08 Jan 2026 07:55:38 GMT

Is anyone else getting this weird message upon login "From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back and visit us again after the upgrade is complete."? I am unable to access my account and my plan renewal is upcoming but I cannot login to complete it.

Re: Trouble seeing account

ORNGNBLK — Thu, 08 Jan 2026 08:34:33 GMT

@Lena5 The app and website are under maintenance right now. This is what everyone would see. Check back around 7-8 am eastern to see if it’s back up. This happens on occasion and is nothing of major concern. Hope this helps.

Re: Trouble seeing account

ORNGNBLK — Thu, 08 Jan 2026 11:05:03 GMT

@Lena5 This should be fully accessible now. Try logging in.