topic Subscription and service in Get Support

Subscription and service

Toothless1 — Thu, 08 Jan 2026 02:09:26 GMT

subs is active but I can’t use my phone at all

hTideGnow — Thu, 08 Jan 2026 02:11:00 GMT

what phone do you have? did you try Reboot the phone and Reset Network Settings?

slusagm — Thu, 08 Jan 2026 02:11:28 GMT

is that a new activation? physical sim or eSIM?

none of voice, text and data work at all?

what phone do you have? can you test the sim card in another phone?

and remember to Reset network settings on the phone. If you have an iPhone, update the Carrier profile

and if you need PM to help, open a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Toothless1 — Thu, 08 Jan 2026 02:26:02 GMT

New esim

slusagm — Thu, 08 Jan 2026 02:34:29 GMT

but what phone you have? And you removed the old provider sim card or disable old provider eSIM? Only PM eSIM should be active and set as Primary

if that still does not work, you will have to message PM and ask them to reprovision the sim/account