topic Plan Cancellation and Refund in Get Support

Plan Cancellation and Refund

77suzyq — Thu, 08 Jan 2026 01:12:49 GMT

Decided not to go with Public Mobile.

Please refund/credit the initial payment of 45.20.

Re: Plan Cancellation and Refund

slusagm — Thu, 08 Jan 2026 00:55:41 GMT

PM is a prepaid provider and usually do not provide refund They will only provide refund if there was issue with activation and the service was never used. So, did you just sign up and never use the service? But you can check with PM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan Cancellation and Refund

hairbag1 — Thu, 08 Jan 2026 00:56:26 GMT

@77suzyq

you need to message Customer Support to ask that...but don't be offended if the request for refund is denied. Public Mobile has a no refund policy.

Re: Plan Cancellation and Refund

Sansan — Thu, 08 Jan 2026 00:57:40 GMT

The rule of thumb is no refunds. But you can submit a request and ask.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or if you are not able to sign in then use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437