topic no tracking number for sim in Get Support

no tracking number for sim

salsazumbalou — Thu, 08 Jan 2026 01:15:49 GMT

I paid 44 dollars on Jan 1 and no update or tracking number for sim

Re: no tracking number for sim

slusagm — Wed, 07 Jan 2026 23:37:59 GMT

the sim card are sent by Canada Post, hence it can be couple days to a week or even two week

but you can check with PM and confirm if they have shipped out the sim card.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: no tracking number for sim

hairbag1 — Wed, 07 Jan 2026 23:43:53 GMT

@salsazumbalou

you only paid $5 for the sim and the rest if for your new plan.

added...if you like, you can get one on Amazon for about $5 with fast shipping ...free shipping if you or friend has a prime account. Then message Customer Support to request credit to your account for the second sim.

Re: no tracking number for sim

SKSuh — Wed, 07 Jan 2026 23:56:34 GMT

The SIM is delivered by letter mail so there will wouldn’t be a tracking number