topic App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb ??? in Get Support

App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb ???

Pete_S — Wed, 07 Jan 2026 22:14:34 GMT

App says I've used 75% [59.03gb] of my data. Downloaded spreadsheet of data usage says I've used 927.42mb. What the ????

Re: App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb

slusagm — Wed, 07 Jan 2026 22:22:44 GMT

That is a big difference. Make sure you clarify your first day is the current cycle. PM has a 30 days cycle and the start day for each cycle is different

Check on both app and browser, but do this to avoid cache problem

Logout the app and log back in

And use browser with incognito mode to login My Account to check again

If you need PM to clarify, send them a ticket

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb

BKNS27 — Wed, 07 Jan 2026 22:21:48 GMT

@Pete_S

Login to your account on the PM app then swipe down on the screen to update your data usage.
You can also check the data usage by click on Usage Breakdown then View Usage History and filter to Data and the drop-down to 30 days.

If you can contact a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb

slusagm — Wed, 07 Jan 2026 22:37:09 GMT

Check again on both Browser and app

But check this way to avoid cache problem:

Use browser with incognito mode
Logout app and relogin

If you need PM help, send the ticket

But if you have trouble using Chatbot to open ticket, then message PM using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: App says I've used 59.03gb of my data. Downloaded spreadsheet of data usage says I've used 927mb

Pete_S — Thu, 08 Jan 2026 00:50:29 GMT

Did all that already. I also reset the data counter in my iphone every month. It says 1.85gb currently used. The PM app says 59.03gb used. Something is very wrong. Started a ticket, but I'm still waiting for a reply. So much for the 1/2 hour response time.