topic Re: iPhone with PM eSIM got water damaged, unable to access texts or change sim in Get Support

iPhone with PM eSIM got water damaged, unable to access texts or change sim

otuderek1 — Wed, 07 Jan 2026 21:52:13 GMT

I have an iPhone 11 Pro Max that got water damaged after falling in the bathtub on Monday. I had an eSIM through Public Mobile that my plan is active through. I have a backup old iPhone 11 that I’m currently using to write this message and I purchased a physical SIM card so that once I buy an actual replacement phone, I can easily swap my SIM card into the new phone. However, I’m unable to change my SIM card settings in my account because it requires two factor authentication ONLY through text message (which I don’t have access to, because my phone is bricked). What are my options to rectify this?

Re: iPhone with PM eSIM got water damaged, unable to access texts or change sim

BKNS27 — Wed, 07 Jan 2026 21:59:27 GMT

@otuderek1

Click on Resend Code/Didn’t Receive Code and have the 2FA code sent to your email address.

If you are having issues with @login to your account. Contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You will need to download the PM app on your new phone and try login to your account to change the SIM S/N.

Re: iPhone with PM eSIM got water damaged, unable to access texts or change sim

otuderek1 — Wed, 07 Jan 2026 22:00:40 GMT

That doesn’t work, a support person told me to try that as well. It only works for logging into my PM account (that’s how I was able to get into my account to make this post in the first place) but it doesn’t give that option when trying to change SIM number in the app.

I actually solved the problem myself. Apparently if you login through the mobile site and not through the app you can change your SIM number without 2FA strangely. I guess for any future persons that end up with the same issue, you can change it via web and not through the app

Re: iPhone with PM eSIM got water damaged, unable to access texts or change sim

BKNS27 — Wed, 07 Jan 2026 22:05:16 GMT

@otuderek1

Interesting that you can get into your account without the 2FA code unless you clicked on Trusted Device in the past.