topic Re: Charged twice on same day in Get Support

Charged twice on same day

KrupaPM — Wed, 07 Jan 2026 21:34:43 GMT

Hi,

I subscribed to 35CAD plan on 2nd of Jan with new SIM and just in few hours before sim activation, I had been offered a new plan, so switched to 30 CAD subscription. I'm now charged for both. Could you please help review this and revert the unused subscription charge.

Thanks

Re: Charged twice on same day

slusagm — Wed, 07 Jan 2026 21:42:06 GMT

@KrupaPM

Yes, you used Change Now option to make the plan change and that was the expected behavior

PM usually do not provide refund, but they might help, try

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Charged twice on same day

Dunkman — Wed, 07 Jan 2026 21:52:15 GMT

@KrupaPM

PM is a prepaid service and usually does not offer refunds. We usually recommend customeres to change at next renewal date (instead of immediately).

You could try to contact customer service agent to see whether they will make an exception. No guarantees. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket.

Re: Charged twice on same day

computergeek541 — Wed, 07 Jan 2026 22:02:08 GMT

Re: Charged twice on same day

LisaCaballero — Fri, 09 Jan 2026 03:43:09 GMT

I was double charged when I made my first subscription but my case was that they charged the same subscription twice. They did give me a refund in the end. I might have to have shown proof, I can't really remember. So it's possible they could give you the refund as well.

Re: Charged twice on same day

computergeek541 — Fri, 09 Jan 2026 05:11:10 GMT

@LisaCaballero wrote:
I was double charged when I made my first subscription but my case was that they charged the same subscription twice. They did give me a refund in the end. I might have to have shown proof, I can't really remember. So it's possible they could give you the refund as well.

Your situation is entirely different the one presented in this thread. In your case, that's a Public Mobile error. That had no choice but to provide a refund. In this thread, the customer changed plans. In such cases, the information provided by @Dunkman is correct as refunds usually provided in such cases (the official policy says no refunds).