Can't call all 800 or 888 numbers

wshy878 — Wed, 07 Jan 2026 20:25:42 GMT

As mentioned in Subject, why I can't call 800 and 888. There are so many complaints, does someone really care to fix the issue? @CS_Agent

Re: Can't call all 800 or 888 numbers

hTideGnow — Wed, 07 Jan 2026 20:27:48 GMT

it is a system glitch, but not everyone experiencing that.

To resolve, ask PM agent to refresh your account.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage