topic Re: My rewards in Get Support

My rewards

Shirly19 — Sun, 04 Jan 2026 05:42:15 GMT

Today the Telus sent message to me about my rewards will expire soon,but I already transferred out my phone number out !I just wondering how can I use the reward or just ignore that message?thanks

Re: My rewards

Dunkman — Sat, 03 Jan 2026 23:22:22 GMT

@Shirly19

Sorry, need to clarify.

Telus rewards is different from Public mobile rewards. Public mobile rewards don't expire unless you close your PM account by either porting out or not paying, then your rewards account will be closed. If you ported out of PM, just ignore the message.

Re: My rewards

hairbag1 — Sat, 03 Jan 2026 23:53:14 GMT

@Shirly19 wrote:
Today the Telus sent message to me about my rewards will expire soon,but I already transferred out my phone number out !I just wondering how can I use the reward or just ignore that message?thanks

Be aware that once you successfully port away from Public Mobile, your account is automatically deactivated..meaning all accumulated Points, past add-ons, Bonus minutes / data; they're all gone.

Re: My rewards

DkB58 — Wed, 07 Jan 2026 16:54:46 GMT

That is a scam. Do open or reply to it. The message claims to be from Telus stating that your x amount of points that are about to expire. The so called points were in an amount far exceeding, at least in my case, of what one actually has. #TelusRewardsPhishingMSG