topic Re: new in Get Support

new

Darlene61611 — Wed, 07 Jan 2026 16:09:11 GMT

Activating Error

Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent

Re: new

hTideGnow — Wed, 07 Jan 2026 16:11:31 GMT

hi @Darlene61611

were you using the PM app to subscribe? Try reboot phone and relogin and see if the app can complete the subscription.

if same, submit a ticket with PM agent and they can help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: new

Darlene61611 — Wed, 07 Jan 2026 16:14:16 GMT

YES

Re: new

Darlene61611 — Wed, 07 Jan 2026 16:17:44 GMT

Oops! Looks like something went wrong when we tried to create your account!

Your payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.

Error Code: M.8702