topic Re: Poor Customer Service here at Public Mobile in Get Support

Cs agent

Stoy — Tue, 06 Jan 2026 22:52:07 GMT

Where do I contact you

Re: Cs agent

slusagm — Tue, 06 Jan 2026 22:46:24 GMT

you contact CS agent by ticket or message.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But with some minor issue, the Community, composed of customers, might be able to help if you dont mind to share your question

Re: Cs agent

hTideGnow — Tue, 06 Jan 2026 22:49:17 GMT

hi @Stoy

Public Mobile is a online support only carrier. So, in order to get to CS agent, you will need to submit a ticket. Use Chatbot if you can login My Account, or use the message method if you cannot login My Account to submit:

You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Poor Customer Service here at Public Mobile

Stoy — Wed, 07 Jan 2026 00:44:25 GMT

I have to chat with a bot to get help. Then bot has me login. I verify myself with a 6 digit code. Then I have to send a PM to cs_agent. CS agent then has me verify my name first and last. Phone number, credit card used for account, street address, postal code, date of my last charge, plan i choose and how much I pay for my plan.

It has been 2 hours and I am still waiting for Public Mobile to finish verifying me.

I have only been with PM for 4 days and this is the service I get. I am starting to regret changing vendors!

Re: Poor Customer Service here at Public Mobile

hairbag1 — Wed, 07 Jan 2026 00:52:08 GMT

@Stoy

While you wait, let us know the nature of your convern. Maybe we can help before they get back to you.

Re: Poor Customer Service here at Public Mobile

computergeek541 — Wed, 07 Jan 2026 02:59:19 GMT

@Stoy wrote:
I have to chat with a bot to get help. Then bot has me login. I verify myself with a 6 digit code. Then I have to send a PM to cs_agent. CS agent then has me verify my name first and last. Phone number, credit card used for account, street address, postal code, date of my last charge, plan i choose and how much I pay for my plan.
It has been 2 hours and I am still waiting for Public Mobile to finish verifying me.
I have only been with PM for 4 days and this is the service I get. I am starting to regret changing vendors!

The entire idea of using the ticketing system inside the chatbot is so that you don't have to verify yourself again. If going through the regular ticketing system, the customer support agent should be verifying you again. The issue likely has to do with sending a seprate private message that didn't go through the ticketing system.