topic Re: iMessage group chat not working on iPhone 17 in Get Support

iMessage group chat not working on iPhone 17

JayiPhone17 — Mon, 05 Jan 2026 23:54:03 GMT

Hi everyone,

I had followed the instructions I saw on Apple’s website but could not get access to iMessage group chat. I have an eSIM I ordered from public mobile and my messages are working.

can someone please help?

Re: iMessage group chat not working on iPhone 17

hTideGnow — Mon, 05 Jan 2026 22:56:05 GMT

hi @JayiPhone17

is mobile data working?

you can reregister iMessage. Go to Settings, manually remove the phone number, reboot phone and go back to the settings menu and manually add it back

Re: iMessage group chat not working on iPhone 17

JayiPhone17 — Tue, 06 Jan 2026 01:40:29 GMT

Hi @hTideGnow thank you for your reply and all your help.

I had followed your steps to reregister messages but it still doesn’t work.
Can you think of another strategy that may work?

Re: iMessage group chat not working on iPhone 17

hTideGnow — Tue, 06 Jan 2026 01:43:14 GMT

hi @JayiPhone17

do regular sms and iMessage work? just not Group chat?

and you removed all old sim card and disabled all old eSIM?

Reboot phone and Reset network settings

last, ask PM agent to refresh your account. You can  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: iMessage group chat not working on iPhone 17

JayiPhone17 — Wed, 07 Jan 2026 00:27:54 GMT

Hi @hTideGnow

Thank you for all your help.

My regular sms and iMessage both work. Just the group chat doesn’t work.

I’ve removed my old SIM card and this is my first eSIM card.

i restarted my phone and reset my network settings.

nothing has worked so I reached out to CS support and they are working on it.

I will keep you posted