topic Dbl acct in Get Support

Dbl acct

SandraCl26 — Tue, 06 Jan 2026 21:21:39 GMT

When I renewed my husbands phone I somehow ended up with 2 accts. I’d like to cancel one of them so I’m not paying dbl. his number is 250-xxx-xxxx

Edit by Dunkman: removed personal information

Re: Dbl acct

hTideGnow — Tue, 06 Jan 2026 21:03:02 GMT

hi @

this is just a community and we are customers like you . Remove your phone number

For PM account, one email for only one phone number. You must have another login for your other account. if you are unsure which login for which account, ask PM agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Dbl acct

Dunkman — Tue, 06 Jan 2026 21:24:09 GMT

@SandraCl26

By simpling renewing your plan, you should not have created a second account. What exactly happened? Were you double billed?

Maybe you added extra funds into one account. You would have needed to activate a second account with a different SIM card and usually a different email address.

P.S. I removed your phone number from this public forum