topic Monthly Plan renewal issues in Get Support

Monthly Plan renewal issues

Siva7975 — Tue, 06 Jan 2026 17:55:03 GMT

Im getting message to renew my plan but when I tried to login, its not allowing me to login via mobile number and email id as well. How to renew my existing plan for the mobile numer?

Re: Monthly Plan renewal issues

hTideGnow — Tue, 06 Jan 2026 17:56:48 GMT

hi @Siva7975

you will need to clear up the login issue with PM support agent. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And if you want to renew the plan first, you can buy a voucher from Shoppers Drug Mart or Loblaw's and then load the voucher using *611

Re: Monthly Plan renewal issues

Siva7975 — Tue, 06 Jan 2026 18:00:41 GMT

Hi @hTideGnow
Thanks for the quick reply. I have registered again with the same mail id and now its asking to select a new plan and proceed with purchase of a sim card. Not sure how to reactivate my old/existing number now due to this.

Re: Monthly Plan renewal issues

hTideGnow — Tue, 06 Jan 2026 18:04:54 GMT

hi @Siva7975

you don't want to select new plan or so. you still need to ask PM agent to help. Please use the link above to message PM agent

Re: Monthly Plan renewal issues

Siva7975 — Tue, 06 Jan 2026 18:06:03 GMT

Ok, I will reach the PM support again. Thanks for the prompt response. appreciated.