topic Re: Public Mobile in Get Support

Public Mobile

Derrick621 — Tue, 06 Jan 2026 03:16:08 GMT

How do you contact Public Mobile, my daughter's phone service is not working, her phone has a medical device app that HAS to work. Public Mobile is not calling me back, despite having two submitted tickets.

Re: Public Mobile

Sansan — Tue, 06 Jan 2026 03:20:30 GMT

No phone calls at Public Mobile. All through tickets.

If you haven't received any response to your tickets, it's possible that they are busy or the system is down.

Try the link to send a private message below. They are closed for the night, but will respond in the morning.

Have you checked that the account is up to date? What's not working? Outgoing calls?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile

hTideGnow — Tue, 06 Jan 2026 03:21:55 GMT

hi @Derrick621

PM won't call you back, you need to check the message if you submitted ticket already. Did you check?

check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public Mobile

Dunkman — Tue, 06 Jan 2026 03:38:09 GMT

@Derrick621

As you wait for customer service agent response, if you want to describe your issue, often community members (customers like yourself) here on the forum are able to offer other troubleshooting advice. Sometimes, our advice will solve the problem.