topic Cannot call 1-800 numbers in Get Support

Cannot call 1-800 numbers

Banuens — Mon, 05 Jan 2026 17:54:02 GMT

I have unlimited Canada/US/Mexico I cannot call 1-800 numbers. I used to be able to call but since last week or so, cannot call toll free numbers. I tried to reboot my phone, I tried calling without the 1, and still the same. Please help

Re: Cannot call 1-800 numbers

softech — Mon, 05 Jan 2026 17:59:43 GMT

@Banuens

It is a common issue affecting some PM customers

Try reboot the phone once. If still unable to calls, engage PM support and they will refresh the account

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cannot call 1-800 numbers

Sansan — Mon, 05 Jan 2026 18:01:14 GMT

Hi,

Please ask agent to check your account on their end to correct this.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you cannot submit a ticket, message PM below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437