topic [Urgent] Data is not working in Get Support

[Urgent] Data is not working

prometheus_one — Mon, 05 Jan 2026 17:18:13 GMT

I'm having the exact same problems as this: https://productioncommunity.publicmobile.ca/t5/Get-Support/Urgent-Data-is-not-working/td-p/1375476

I was out of country and switched back to my Public Mobile eSIM.
My mobile data isn’t working, even though calls and texts are fine and I have data on my plan.
My cell phone is IPhone 14 plus and never had issues with data before.

I’ve already tried:
Resetting network settings
Deleting other SIMs.
Restarting the phone
Updating carrier settings
Editing the APN (it keeps switching back to isp.mb.com instead of sp.mb.com

Re: [Urgent] Data is not working

softech — Mon, 05 Jan 2026 17:21:18 GMT

@prometheus_one check the VPN screen and make sure you delete any VPN profiles there

And make sure PM sim is enabled (Turn on this line) and set as Primary . Then Reboot and Reset Network Settings once more

Worst case, buy a new eSIm using PM aopz Account > Purchase Sim Card

Re: [Urgent] Data is not working

prometheus_one — Mon, 05 Jan 2026 19:35:33 GMT

I reset all the VPN stuff + reset network settings and it worked. Thanks!