topic Re: Can’t make a call in Get Support

Can’t make a call

SeanGalbraith — Mon, 05 Jan 2026 14:34:53 GMT

Are there any outages in Toronto today? I can no longer make a call. When I try (iPhone) it just says Calling… and then disconnects. Worked fine yesterday. Reboot didn’t change anything.

Re: Can’t make a call

hTideGnow — Mon, 05 Jan 2026 14:52:02 GMT

hi @SeanGalbraith

no outage according to Telus site
https://www.telus.com/en/on/outages

and your mobile data is working? only voice calls have problem? what iPhone do you have? newer than iPhone 8?

try Reboot phone and Reset network settings

Re: Can’t make a call

MR70 — Mon, 05 Jan 2026 16:06:46 GMT

I’m having the same problem as well. Reboot doesn’t fix it.

Re: Can’t make a call

CSA_PM — Mon, 05 Jan 2026 16:57:13 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.