topic Re: Double billed in Get Support

Double billed

Fick — Mon, 05 Jan 2026 15:20:36 GMT

when I subscribed to Public Mobile two days ago I immediately saw a promotion which I signed up for immediately. I was billed $35 twice and I would like one of these charges to be erased

Re: Double billed

hairbag1 — Mon, 05 Jan 2026 15:28:05 GMT

@Fick

you should have selected Change On Renewal rather then Change Plan Now. You opted for Change Now so you pay now and forfeit any balance of time on initial plan. No pro-rating of old plan costs.

Message Customer Support using the orange chat bubble on lower right side of page to start the process.

Re: Double billed

BKNS27 — Mon, 05 Jan 2026 15:27:32 GMT

@Fick

Best to contact a CS_Agent by clicking on the Chat icon then type in “Submit a Ticket” then Contact to connect with an agent. Or dm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you are an existing member and switched to another plan and clicked to switch NOW. You will be charged for the old plan and new plan. If this was the case, you should have clicked on to switch on your NEXT RENEWAL.

Re: Double billed

Fick — Mon, 05 Jan 2026 15:31:29 GMT

I have spent an eternity trying to message customer support. I keep getting error messages or non-responsive pages and get looped back to where I began.

Re: Double billed

BKNS27 — Mon, 05 Jan 2026 15:32:46 GMT

@Fick

Did you try the hyperlink on my response?

Re: Double billed

Fick — Mon, 05 Jan 2026 15:35:38 GMT

Yes, thank you. I have left a message.