topic Re: Need help to trigger the port request in Get Support

Need help to trigger the port request

cdvfbg — Mon, 05 Jan 2026 06:03:14 GMT

Hi there, can you please help trigger the port request? I haven't received port request message so far. Thank you

Re: Need help to trigger the port request

hTideGnow — Mon, 05 Jan 2026 02:01:59 GMT

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help to trigger the port request

slusagm — Mon, 05 Jan 2026 02:35:54 GMT

not sure if you are porting out or poring in

if you are porting in, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

but if you are porting out, you will have to contact your new provider and ask them to resend porting request. But if you still don't get the message, then ask PM. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help to trigger the port request

cdvfbg — Mon, 05 Jan 2026 02:11:03 GMT

I have already submitted the porting request more than 2 hrs ago to CS_agent. Calling the number doesn't help either. Can you please take a look? Thank you

Re: Need help to trigger the port request

slusagm — Mon, 05 Jan 2026 02:14:50 GMT

we are just customers here in the Community

you have done the right thing to ask for further help from CS_agent. Message them again

but it might be closed now, so likely you will have to work with them tomorrow morning

Re: Need help to trigger the port request

cdvfbg — Mon, 05 Jan 2026 02:24:27 GMT

Can someone help as no one is replying to CS_agent and the number provided is not helpful in my case. It is frustating to get no response or to get the default reponse which is same everytime when I ask for help

Re: Need help to trigger the port request

cdvfbg — Mon, 05 Jan 2026 02:26:31 GMT

Thank you for clarifying @slusagm

Re: Need help to trigger the port request

hTideGnow — Mon, 05 Jan 2026 02:29:43 GMT

hi @cdvfbg

the number we provide is a good number. It is Koodo but the team helps PM porting issue. Problem is some new agent might not know that they need to help PM and they simply refuse to help

i suggest you to call again now before it is closed , and maybe tomorrow morning and hope another agents pick up

Re: Need help to trigger the port request

cdvfbg — Mon, 05 Jan 2026 02:39:24 GMT

Thank you for the reply @slusagm