topic Re: My Account in Get Support

My Account

Rubyher — Mon, 05 Jan 2026 00:29:28 GMT

I can’t access my account because my current phone has not been updated in my account so I can’t get the code. I had to create a separate account to send this message using a different email. Some help would be appreciated

Re: My Account

umnikke8 — Mon, 05 Jan 2026 00:53:19 GMT

When you try to login, look for the 'Didn't get the code' link and see if you can request the code by email instead.

Re: My Account

softech — Mon, 05 Jan 2026 01:00:50 GMT

@Rubyher

Try getting the code via email

click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA

If you can login this way, go to Profile> Manage EverSafe ID and update the phone number

But if you still cannot login, engage PM CS agent for further assistance

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there