topic Re: Billing in Get Support

Billing

Ushmita — Sun, 04 Jan 2026 19:44:05 GMT

My billing cycle started today but I transferred my number to a different provider. Do I get a refund for the billing?

Re: Billing

softech — Sun, 04 Jan 2026 19:48:47 GMT

Sorry, PM is prepaid provider and do not provide refund. You should have transferred it a day or two earlier.

But which provider you are with now? If it is Telus or Kiddo, they might be able to provide your a one time credit, check with your new provider

Re: Billing

Ushmita — Sun, 04 Jan 2026 22:12:34 GMT

Could you please call me and explain how this works?

Yes I understand that it is a prepaid service. I have not used the service which I prepaid for so I should be able to get a refund. Other providers also provide refunds on the billing cycle.

Re: Billing

softech — Sun, 04 Jan 2026 22:15:59 GMT

PM support will not call you, but you can reach out support agent for clarification. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there