topic support hotline in Get Support

support hotline

jupsonilte — Sun, 04 Jan 2026 21:47:57 GMT

I checked around but cannot find

what is the hotline number? have questions with joining

Re: support hotline

hTideGnow — Sun, 04 Jan 2026 21:52:22 GMT

hi @jupsonilte there is no number to call direct, everything done through Community with customers here , or you message support agent here

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Or you want to share your question here?

Re: support hotline

jupsonilte — Sun, 04 Jan 2026 21:54:48 GMT

oh, no hotline. Then support could be hard

I cannot download the app, it complains about Region or Geo, what to do?

Re: support hotline

hTideGnow — Sun, 04 Jan 2026 21:59:24 GMT

hi @jupsonilte are you activating a physical sim?

if you are, you can ask a friend to install it and help you with the activation. After activation, you can do everything using the browser and you don't need the app again if you don't want to

Re: support hotline

softech — Sun, 04 Jan 2026 22:01:05 GMT

@jupsonilte do you have an iPhone or Android?

If you have an Android,.you can download PM app from some reliable APK site and sideload it and start the subscription that way

Re: support hotline

jupsonilte — Sun, 04 Jan 2026 22:04:47 GMT

yes, going for hard sim , I have one from my friend. I might ask him to help with the app

Re: support hotline

umnikke8 — Sun, 04 Jan 2026 22:05:32 GMT

You need to use the Canadian version of the App stores

Re: support hotline

jupsonilte — Sun, 04 Jan 2026 22:05:47 GMT

yes, I have Android. I think I know what you meant. will try that or ask friend to help as backup plan. thanks