topic Re: sim card order in Get Support

sim card order

coknujukku — Sun, 04 Jan 2026 21:35:02 GMT

ordered Sim card on Dec 20th but I still have not received it. I thought it said with 2 days

Re: sim card order

hTideGnow — Sun, 04 Jan 2026 21:38:03 GMT

hi @coknujukku

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: sim card order

softech — Sun, 04 Jan 2026 21:38:18 GMT

@coknujukku

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there